Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. You can reach us via live chat, email or phone and we aim to respond promptly and clearly on verification, withdrawals and responsible play. For fastest service use live chat, or send your enquiries by email including your account ID and a brief description of the issue. Our team can also assist with payment queries and account security.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected], Live chat available 08:00-00:00 |
| General enquiries | Email: [email protected], Response target 24 hours (Mon-Fri) |
| Affiliate enquiries | Email: [email protected], Manager contact on request |
| Phone | +44 20 7843 2971 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 08:00-00:00, Email Mon-Fri 09:00-18:00 |
| Payments | Email: [email protected], Payouts support Mon-Fri 09:00-17:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and account ID where applicable. Providing concise info helps us process your request faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. For simple account or payment questions you’ll often get a same-day reply, while complex investigations - such as verification or disputed withdrawals - may take longer depending on the issue and required checks. If you need help contact [email protected] for updates.
Feedback
We welcome your feedback, suggestions and ideas to improve the site. Share what you like, what needs fixing or new features you’d like to see. Every submission is reviewed by our team and used to refine promotions, game selection and site usability. Your input helps us make the service clearer, faster and more enjoyable for all players.