Vegas Hero Casino Privacy Policy

This Privacy Policy explains how Vegas Hero Casino collects, uses and protects personal information when you create an account, place bets or use our services. We take your privacy seriously and aim to be clear about what data we hold, why we hold it and how you can manage your information.

Types of data we collect

We collect information you give us directly, data generated when you use our services, and information from third-party providers where necessary to operate the account and prevent fraud. This includes personal details, technical identifiers and transactional records.

Personal data

Personal data includes name, date of birth, contact details, proof of identity and address, payment details and any documents you provide during verification. We use this information to create and manage your account, verify your identity and comply with our obligations.

Technical data

Technical data comprises IP address, device and browser information, device identifiers, operating system, language settings and log data such as session times and pages viewed. We use this data to operate the service, improve performance and detect suspicious activity.

Transactional data

Transactional data covers deposits, withdrawals, bet history, stakes, wins, losses and account balance information. We retain these records to process payments, resolve disputes and keep accurate account statements.

How we use your information

We use data to provide and maintain your account, process payments, verify identity, prevent fraud and comply with legal obligations. We also use aggregated or anonymised information to analyse service performance and improve features. We do not use personal data for marketing unless you have given consent.

Data protection practices

We store personal data on secure servers and use appropriate technical and organisational measures to protect it against unauthorised access, loss or misuse. Access to personal data is restricted to staff and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember your settings, support secure login and measure site usage. You can control cookie preferences through your browser settings. Some essential cookies are required for core functionality and cannot be turned off if you want to use the account.

User rights

You have the right to request access to the personal data we hold about you, to ask for corrections, to request deletion where there is no overriding reason for us to retain the data, and to object to certain processing. You may also request restriction of processing in specific circumstances.

Access, correction and deletion

To access, correct or request deletion of your data, contact our support team through your account settings. We will respond to requests in line with applicable privacy principles and may require identity verification before making changes to your data.

Information sharing and third parties

We share necessary information with payment processors, identity verification providers, fraud prevention partners and service providers who assist us with platform operations. We require these parties to protect your data and only process it for agreed purposes. We do not sell personal data.

Privacy policy updates

We may update this policy from time to time. Any material changes will be communicated through the account or website. Continued use of the service after changes indicates acceptance of the updated policy.