Responsible Gambling

We take responsible gambling seriously and are committed to keeping play safe and under control. We encourage players to set limits, monitor their activity and use the tools available to prevent harm. If you ever feel gambling is affecting your life, please act early and use the support options below. We are here to help and will respond promptly to requests for limits or account changes.

Our player protection principles

We promote safer play by giving straightforward controls, clear information and quick access to support. We respect each player’s right to manage their account, and we will act on requests for account restrictions, cooling-off periods and self-exclusion. We aim to make controls easy to find and apply without unnecessary delay.

Activity-control tools

You can manage your account using a set of built-in tools. These include deposit limits, loss limits, time limits, session reminders and temporary account closures. Most tools can be changed in your account settings, while self-exclusion and longer breaks require confirmation from our support team.

Deposit limits

Set daily, weekly and monthly deposit limits to control how much you spend. Typical options allow limits from small amounts up to higher thresholds - choose what suits you. Limits take effect immediately or within 24 hours depending on the change requested and are applied to all payment methods available on your account.

Loss limits

Loss limits let you cap net losses over a set period. Use loss limits to prevent chasing losses. You can set short-term or longer-term loss caps and review them at any time. Changes that increase your limit may be subject to a cooling-off period.

Time limits and session controls

Use session timers and daily time limits to avoid prolonged play. You can opt into reality checks that remind you how long you have been playing and give you the option to take a break. Session controls are effective immediately once activated.

Self-exclusion and account breaks

If you need a longer break, request a self-exclusion for a fixed period or permanently close your account. Self-exclusion can be set for short-term breaks or for months and years. During self-exclusion your account will be blocked from access and marketing communications will be paused.

Signs of problematic behaviour

Watch for signs such as spending more than planned, borrowing to gamble, difficulty stopping, neglecting responsibilities or hiding gambling activity. If you or someone you know shows these signs, act promptly and consider using limits or self-exclusion.

Tips for staying in control

Set clear budgets before you play, use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and keep separate finances for gambling. Regularly review your account history and recent wins or losses to stay aware of activity.

Professional help and support organisations

If you need professional support, consider organisations that specialise in gambling-related issues. For players in the UK, schemes such as GAMSTOP and support services like GamCare and the National Gambling Helpline offer self-exclusion, advice and counselling. If you want us to apply an account restriction or discuss safer gambling options, contact our support team via your account and we will assist.